This Privacy Policy applies to Waltra App, developed by Waltra App. Waltra App is used for water tank monitoring, pump status visibility, site management, alerts, and account-based access. This policy explains what information we collect, how we use it, how we protect it, and the choices you have when using the app.
1. Information We Collect
We collect only the information needed to provide and secure the app. The types of information we may collect include:
Account and Contact Information
- Name, email address, and phone number when you create or use an account
- Login method and authentication information, such as password-based login, phone OTP login, or Google sign-in identifiers
- User role, permissions, assigned locations, and account status
App Usage and Device Information
- App usage activity, such as pages or features used, selected sites, viewed locations, and settings changes
- Device and technical information, such as device type, operating system, app version, IP address, request timestamps, logs, and error/crash information
- Session information, such as access tokens, refresh tokens, and cookie/session identifiers used to keep you signed in securely
Water Monitoring and Site Data
- Water tank, pump, building, and site/location information shown in the app
- Sensor device identifiers, tank levels, pump status, readings, events, alerts, and analytics related to water infrastructure
- Location or site preferences, such as the property, building, or tank you are allowed to view or manage
Communications and Support
- Messages, support requests, account deletion requests, and related communications you send to us
- OTP delivery information, such as phone number and OTP verification status, when phone login is used
Data We Do Not Intentionally Collect
- We do not intentionally collect camera photos, videos, contacts, microphone recordings, SMS message content, or precise background GPS location unless a future app feature clearly asks for permission and explains why it is needed.
- We do not sell your personal information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide, operate, and maintain water tank and pump monitoring services
- Create, authenticate, and manage user accounts
- Control access to sites, buildings, tanks, reports, and administrative features based on your role and permissions
- Show tank levels, pump status, sensor readings, events, alerts, and analytics
- Send OTPs, account-related messages, support responses, and service notices
- Improve app reliability, diagnose errors, secure the service, and prevent misuse or unauthorized access
- Comply with legal obligations and enforce our terms and policies
3. Information Sharing
We do not sell your personal information. We share information only when needed to provide the app, operate infrastructure, comply with law, or protect users and the service.
Service Providers
- We may use trusted service providers for hosting, databases, authentication, SMS/OTP delivery, analytics, monitoring, email, or support.
- These providers may process information only as needed to perform services for us and are expected to protect it appropriately.
- If you use Google sign-in, Google may process authentication information according to Google's own privacy policy.
Legal Requirements
- We may disclose information if required by law, regulation, court order, or lawful government request.
- We may also disclose information when necessary to protect our rights, users, systems, or the safety and security of the service.
Organization and Site Administrators
- If your account is connected to a building, property, or organization, authorized administrators may see account details, role assignments, and activity related to that site.
4. Data Security
We use reasonable technical and organizational safeguards to protect your information. These measures include:
- Secure authentication, OTP verification, and session management
- HTTPS/TLS encryption for data transmitted between the app and our servers
- Hashed or protected storage for sensitive authentication records where applicable
- Role-based access controls so users can access only permitted sites and features
- Limited administrative access to production systems
- Monitoring, logging, backups, and regular maintenance to detect and fix issues
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to preserve your data and reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure.
5. Data Retention
We keep information only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law, security, backup, audit, or operational needs.
- Account information is generally retained while your account is active.
- Authentication sessions and OTP records are retained only as needed for login, fraud prevention, troubleshooting, and security.
- Water tank, pump, sensor, event, and analytics data may be retained for operational history, reporting, maintenance, and compliance purposes.
- Logs and backups may be retained for a limited period after deletion requests for security, disaster recovery, and legal compliance.
- Aggregated or anonymized data that does not identify you may be retained for analytics and service improvement.
- You can request deletion of your account through the app settings, the account deletion page, or by contacting us.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Update or correct your personal information
- Deletion: Request deletion of your account and associated data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
To exercise these rights, please contact us using the information below.
7. App Permissions
Waltra App may request only the permissions needed for app functionality. If a feature requires a device permission, the app will request it through your device or operating system. You can manage permissions in your device settings. Some app features may not work correctly if required permissions are disabled.
8. Children's Privacy
Waltra App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the new policy in the app
- Sending you an email notification
- Displaying a prominent notice in the app
Your continued use of the app after such changes constitutes your acceptance of the updated policy.